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CGEIT · Question #308
CGEIT Question #308: Real Exam Question with Answer & Explanation
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Submitted by marco_it· Apr 18, 2026Governance of Enterprise IT
Question
An IT department outsourced application support and negotiated service level agreements (SLAs) directly with the vendor Although the vendor met the SLAs business owner expectations are not met and senior management cancels the contract This situation can be avoided in the future by:
Options
- Aimproving the business requirements gathering process
- Bimproving the negotiation process for service level agreements (SLAs)
- Cimplementing a vendor performance scorecard
- Dassigning responsibility for vendor management
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Topics
#Vendor Management#IT Governance#Service Level Agreements (SLAs)#Business Value