CGEIT Question #169: Real Exam Question with Answer & Explanation

Question

To meet the growing demands of a newly established business unit, IT senior management has been tasked with changing the current IT organization model to service-oriented. With significant growth expected of the IT organization, which of the following is the MOST important consideration when planning for long-term IT service delivery?

Options

• AThe IT service delivery model is approved by the business.
• BAn IT risk management process is in place.
• CIT is able to provide a comprehensive service catalog to the business.
• DThe IT organization is able to sustain business requirements.

Explanation

For long-term IT service delivery in a growing service-oriented organization, the most critical consideration is the IT organization's inherent capability to consistently sustain and scale to meet evolving business requirements.

Common mistakes.

• A. Business approval of the delivery model is important for alignment, but the IT organization's actual capability to sustain the services is more critical for long-term delivery success.
• B. An IT risk management process is crucial for governance, but the fundamental ability to sustain and deliver services is a more direct and paramount consideration for service delivery planning.
• C. Providing a comprehensive service catalog is an output of a service-oriented model, but the underlying capability to actually deliver and sustain those services is more important.

Concept tested. Scalability and sustainability in IT service delivery

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