CGEIT · Question #137
An enterprise embarked on an aggressive strategy requiring the implementation of several large IT projects impacting multiple business processes across all departments. Initially employees were suppor
The correct answer is A. Incorporate an organizational change management program.. Faced with employee fatigue and frustration from aggressive strategic changes, the best action for senior management is to incorporate an organizational change management program.
Question
An enterprise embarked on an aggressive strategy requiring the implementation of several large IT projects impacting multiple business processes across all departments. Initially employees were supportive of the strategy but there is growing fatigue and frustration with the ongoing new capabilities which must be learned. Which of the following would be the BEST action performed by senior management?
Options
- AIncorporate an organizational change management program.
- BEstablish "Reward and Recognition" efforts to boost employee morale.
- CImprove the system development life cycle (SDLC) process.
- DAssess current business and IT competencies.
How the community answered
(30 responses)- A70% (21)
- B17% (5)
- C10% (3)
- D3% (1)
Why each option
Faced with employee fatigue and frustration from aggressive strategic changes, the best action for senior management is to incorporate an organizational change management program.
An organizational change management program directly addresses the human aspect of change by providing structured approaches to prepare, support, and help individuals transition through organizational changes, mitigating fatigue and resistance.
While reward and recognition efforts can boost morale, they are a component of change management and may not be sufficient on their own to address the underlying fatigue and frustration caused by continuous, unsupported change.
Improving the SDLC process focuses on the technical delivery of IT projects but does not directly address the human impact, fatigue, and frustration experienced by end-users learning new capabilities.
Assessing current business and IT competencies is a preparatory step for understanding skill gaps but does not, by itself, alleviate employee fatigue and frustration during ongoing change implementation.
Concept tested: Managing organizational change
Source: https://www.isaca.org/resources/isaca-journal/issues/2016/volume-4/the-power-of-change-management-and-communication
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