The use of new technology in an enterprise will require specific expertise and updated system development processes. There is concern that IT is not properly sourced. Which of the following should…

Performing a risk assessment on outsourcing is premature before understanding the internal capability gaps; outsourcing is one potential solution, but not necessarily the first course of action without prior assessment.

Updating the enterprise architecture is an important step in integrating new technology, but it doesn't address the immediate concern about whether the people are properly sourced to implement and manage it.

Reviewing the IT balanced scorecard might provide high-level insights into IT performance or strategic alignment, but it's too general to pinpoint specific sourcing needs for new technology expertise.

Before deciding on any sourcing strategy (e.g., outsourcing, training, hiring), it's crucial to understand what skills are currently possessed by the IT staff and what new competencies are needed for the new technology. This gap analysis provides the foundational data for all subsequent sourcing decisions, ensuring an informed approach to staffing.