A strategic systems project was implemented several months ago. Which of he following is the BEST reference for the IT steering committee as they evaluate its level of success?

Post-implementation, the ultimate measure of a strategic system's success often lies in how well it meets the needs and expectations of its users and other key stakeholders. Stakeholder satisfaction surveys provide direct feedback on the perceived value, usability, and impact of the system, which is crucial for strategic alignment and adoption.

Net Present Value (NPV) is a financial metric primarily used for *initial investment justification* and *project selection*, not typically for evaluating the actual post-implementation success in terms of user value or strategic achievement.

The project's business case outlines the *intended* benefits and justification *before* the project commenced; it serves as a baseline for comparison but doesn't directly measure the *actual* post-implementation success or perceived value.

Operating metrics of the new system (e.g., uptime, performance, transaction volume) indicate the system's technical health and efficiency, which are important but do not fully encompass the strategic success or satisfaction of its users and beneficiaries.