CCSP · Question #683
Which component of ITIL involves planning for the restoration of services after an unexpected outage or incident?
The correct answer is A. Continuity management. Continuity management (or business continuity management) is focused on planning for the successful restoration of systems or services after an unexpected outage, incident, or disaster. Problem management is focused on identifying and mitigating known problems and deficiencies be
Question
Which component of ITIL involves planning for the restoration of services after an unexpected outage or incident?
Options
- AContinuity management
- BProblem management
- CConfiguration management
- DAvailability management
How the community answered
(45 responses)- A89% (40)
- B4% (2)
- C4% (2)
- D2% (1)
Explanation
Continuity management (or business continuity management) is focused on planning for the successful restoration of systems or services after an unexpected outage, incident, or disaster. Problem management is focused on identifying and mitigating known problems and deficiencies before they occur. Availability management is focused on making sure system resources, processes, personnel, and toolsets are properly allocated and secured to meet SLA requirements. Configuration management tracks and maintains detailed information about all IT components within an organization.
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