CCBA · Question #544
The claims intake workflow of an insurance company is being standardized across all branch offices. The business analyst (BA) assigned to this project has interviewed users individually in all the…
The correct answer is C. Create a model. Creating a Business Process Model or Workflow Modelwillhelp stakeholders visualize the claims intake workflow and identify inconsistencies. The BABOK® Guide (Chapter 10.5 - Process Modeling)states thatmodels help structure discussions, ensure completeness, and improve…
Question
The claims intake workflow of an insurance company is being standardized across all branch offices. The business analyst (BA) assigned to this project has interviewed users individually in all the offices and plans to schedule a workshop with all the users. What should the BA do to prepare for the workshop?
Options
- AConstruct a decision tree
- BBuild an entity-relationship diagram
- CCreate a model
- DDevelop a work breakdown structure
How the community answered
(20 responses)- C95% (19)
- D5% (1)
Explanation
Creating a Business Process Model or Workflow Modelwillhelp stakeholders visualize the claims intake workflow and identify inconsistencies. The BABOK® Guide (Chapter 10.5 - Process Modeling)states thatmodels help structure discussions, ensure completeness, and improve stakeholder understanding of the process changes.
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