CCBA · Question #462
A business. analyst (BA) is working on a project to implement a commercial off-the-shelf application for tracking customers. In an observation session with a Domain subject matter expert (SMF). the…
The correct answer is A. Reduction of duplicate tasks performed by staff. This answer is correct because keeping separate records for customers who are also vendors is a duplicate task that can be eliminated by using the new software module. This would improve efficiency and accuracy of data. The other options are not opportunities identified by the…
Question
A business. analyst (BA) is working on a project to implement a commercial off-the-shelf application for tracking customers. In an observation session with a Domain subject matter expert (SMF). the BA notes that the SME keeps separate records for the customers who are also vendors. The BA knows that the new software has a module for vendor management that would integrate the vendor and customer records. Which type of opportunity has the BA identified?
Options
- AReduction of duplicate tasks performed by staff
- BPotential to provide future value supported by the system
- CAbility to provide greater amount of information to staff
- DAutomation to increase consistency of behavior
How the community answered
(19 responses)- A74% (14)
- B5% (1)
- C11% (2)
- D11% (2)
Explanation
This answer is correct because keeping separate records for customers who are also vendors is a duplicate task that can be eliminated by using the new software module. This would improve efficiency and accuracy of data. The other options are not opportunities identified by the BA in this scenario. Reference: BABOK Guide v3, page 15; CCBA Mock Test, question 9
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