nerdexam
IIBA

CCBA · Question #307

CCBA Question #307: Real Exam Question with Answer & Explanation

The correct answer is A. Schedule time with the owner to review any opportunities to improve existing processes and. This is because the BA should respect the scope and objectives of the project, and consult with the owner before making any changes to the existing processes. The owner may or may not agree to incorporate the improvements, depending on the cost, benefit, and risk involved. Creati

Question

A one-location restaurant has been a huge success and the owner wants to expand into more markets. The owner wants to ensure that the quality of the food and pleasing atmosphere is maintained without introducing new variables. Working with the key members of the organization, the owner determines that training and standard processes must be defined. The owner engages a business analyst (BA) to create training materials and operating procedures based on the existing processes at the original restaurant. During this documentation, the BA identifies some opportunities for improvement. How must the BA proceed?

Options

  • ASchedule time with the owner to review any opportunities to improve existing processes and
  • BCreate documentation based on the observed processes because improvements are outside of
  • CProvide documentation of improved procedures based on the observed opportunities for then new
  • DPerform benchmarking and market analysis to determine whether there are standard procedures

Explanation

This is because the BA should respect the scope and objectives of the project, and consult with the owner before making any changes to the existing processes. The owner may or may not agree to incorporate the improvements, depending on the cost, benefit, and risk involved. Creating documentation based on the observed processes (B) is not a good option, as it may miss the opportunities for improvement that could enhance the quality and efficiency of the restaurant operations. Providing documentation of improved procedures ?is not a valid option, as it may violate the scope and expectations of the project, and create confusion and resistance among the stakeholders. Performing benchmarking and market analysis (D) is not a relevant option, as it may be beyond the scope and budget of the project, and may not reflect the unique value proposition of the restaurant.

Community Discussion

No community discussion yet for this question.

Sign up to join the discussion
Full CCBA Practice