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CCBA · Question #456
CCBA Question #456: Real Exam Question with Answer & Explanation
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Question
The claims intake workflow of an insurance company is being standardized across all branch offices. The business analyst (BA) assigned to this project has interviewed users individually in all the offices and plans to schedule a workshop with all the users. What should the BA do to prepare for the workshop?
Options
- ACreate a process model
- BDevelop a work breakdown structure
- CBuild an entity-relationship diagram
- DConstruct a decision tree
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