The director of a furniture store manages a group of skilled carpenters who make furniture from locally available materials. The director decides to automate its inventory processes so that carpenters

Question

Options

• Ainvestigate whether automation is a constant for the end user.
• Bdemonstrate some of the proposed products to the end users.
• Cconvey the benefits for the automation to the end users.
• Dpresent the proposed future state to the end users.

• A
  71% (20)
• B
  4% (1)
• C
  11% (3)
• D
  14% (4)

Explanation

According to the BABOK® Guide, a business analyst (BA) should elicit the needs and expectations of the stakeholders who will use or be affected by the solution. Elicitation involves preparing for, conducting, and confirming the information obtained from the stakeholders. A BA should use various elicitation techniques, such as workshops, interviews, surveys, or observation, to gather the relevant and accurate information from the stakeholders. In this scenario, the BA needs to schedule a workshop with the carpenters, who are the end users of the proposed inventory management solution. The purpose of the workshop is to investigate whether automation is a constraint for the end user, meaning that the end user has no choice but to accept the automation as a mandatory requirement. A constraint is a restriction or limitation that affects the solution scope or the business analysis approach. A BA should identify and analyze the constraints that may influence the solution options and the stakeholder preferences. By investigating whether automation is a constraint for the end user, the BA can understand the carpenters' needs and expectations, and determine the feasibility and suitability of the COTS inventory management solutions.

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