CCBA · Question #350
A business analyst (BA) is creating a business process model (BPM) showing how the organization will handle errors reported on its website. The BA held a workshop with stakeholders about how the proce
The correct answer is B. Identify the discrepancies in process between the manual and the workshop results and resolve. The scenario describes a task that involves creating a business process model (BPM) for the error-handling process on the website. The BPM is a technique used by business analysts to visualize and document the activities, flows, and roles involved in a business process. The BA ha
Question
A business analyst (BA) is creating a business process model (BPM) showing how the organization will handle errors reported on its website. The BA held a workshop with stakeholders about how the process might work. The BA was also given an instruction manual about a similar error-handling situation, but was advised that some minor aspects are not applicable to the new process. How can the BA use the manual?
Options
- AIgnore the manual's information when creating the BPM since it is about a different situation
- BIdentify the discrepancies in process between the manual and the workshop results and resolve
- CCreate a new version of the manual based on the original
- DRely on the manual to create the BPM and ignore the interview results because no single
How the community answered
(43 responses)- A9% (4)
- B81% (35)
- C7% (3)
- D2% (1)
Explanation
The scenario describes a task that involves creating a business process model (BPM) for the error-handling process on the website. The BPM is a technique used by business analysts to visualize and document the activities, flows, and roles involved in a business process. The BA has two sources of information for this task: the workshop results and the instruction manual. The BA should use both sources to create the BPM, but also identify and resolve any discrepancies in process between them with the stakeholders. This would ensure that the BPM is accurate, consistent, and aligned with the stakeholder needs and expectations.
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