An organization is engaged in an effort to streamline the online customer experience. The business analyst (BA) prepares a business analysis information package to discuss the changes the customer wil

The correct answer is C. Visual Prototype. The scenario describes a task that involves preparing a business analysis information package to discuss the changes in the online customer experience. The information package is a part of the solution evaluation knowledge area, which is one of the six knowledge areas covered by

Elicitation and Collaboration

Question

An organization is engaged in an effort to streamline the online customer experience. The business analyst (BA) prepares a business analysis information package to discuss the changes the customer will experience. Which one of the following tools will assist the BA in this discussion?

Options

AContext Diagram
BData Dictionary
CVisual Prototype
DBusiness Rules

How the community answered

(31 responses)

A
3% (1)
C
94% (29)
D
3% (1)

Explanation

The scenario describes a task that involves preparing a business analysis information package to discuss the changes in the online customer experience. The information package is a part of the solution evaluation knowledge area, which is one of the six knowledge areas covered by the CCBA?certification. According to the CCBA?Handbook and the IIBA?website, a visual prototype is one of the tools that can assist the BA in this discussion, as it provides a realistic representation of the solution and its features, functions, and interfaces12. A visual prototype can also help to elicit feedback, validate requirements, and assess the value and usability of the

Topics

#visual prototype#customer experience#elicitation techniques#stakeholder communication

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