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CCBA · Question #344
An organization is engaged in an effort to streamline the online customer experience. The business analyst (BA) prepares a business analysis information package to discuss the changes the customer…
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Elicitation and Collaboration
Question
An organization is engaged in an effort to streamline the online customer experience. The business analyst (BA) prepares a business analysis information package to discuss the changes the customer will experience. Which one of the following tools will assist the BA in this discussion?
Options
- AContext Diagram
- BData Dictionary
- CVisual Prototype
- DBusiness Rules
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Topics
#visual prototype#customer experience#elicitation techniques#stakeholder communication