A business analyst (BA) is conducting a workshop with the purpose of analyzing a business process. Stakeholders of different business units are in attendance. Each stakeholder is able to explain their

Question

Options

• ASchedule a follow-up workshop to give more time for additional input
• BCreate a use case scenario that describes the process step by step
• CDevelop a process model with swimlanes to highlight the handoff points
• DCreate a logical data model with the information elicited

• A
  7% (2)
• B
  10% (3)
• C
  80% (24)
• D
  3% (1)

Explanation

This is because a process model is a visual representation of the activities, inputs, outputs, and roles involved in a business process. Swimlanes are horizontal or vertical partitions that show the responsibilities of different actors or units in the process. By using a process model with swimlanes, the BA can compare the stakeholder's inputs against each other and identify any gaps, overlaps, or inconsistencies in the process flow. Scheduling a follow-up workshop (A) is not a technique, but a possible action that may or may not help to resolve the issue. Creating a use case scenario (B) is not a suitable technique, as it describes the interactions between a user and a system, not a business process. Creating a logical data model (D) is not a relevant technique, as it shows the relationships and attributes of the data entities, not the business process.

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