The business analyst (BA) presented a concept model during a requirements walk through to the project sponsor, implementation subject matter expert and operational support start. While the…

An information management model is used to identify requirement gaps and manage information assets, not to tailor the presentation of requirements to different audience perspectives.

A capability model illustrates high-level strategic objectives and would further widen the comprehension gap for operational staff who need task-level detail, not broader strategy.

A governance architecture contextualizes the business analysis approach and decision-making processes but does not address the varying levels of understanding needed by different stakeholder groups.

The project sponsor requires a strategic, high-level view of requirements, while implementation SMEs and operational support staff need detail directly relevant to their daily tasks and workflows. Adjusting the level of abstraction to match each audience's viewport ensures all stakeholder groups can understand the requirements and their specific impacts, resolving the comprehension gap observed in the first walkthrough.