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CBAP · Question #232

You are the business analyst for your organization. Gary and Janet, two key stakeholders in the project, are in disagreement over a requirement for the type of software to be installed on the server…

The correct answer is A. The conflict will need to be resolved through research, resolution, or through a third-party. When key stakeholders disagree on a requirement, the conflict must be fully resolved before formal approval can be granted, as unresolved conflicts invalidate the approval process.

Requirements Life Cycle Management

Question

You are the business analyst for your organization. Gary and Janet, two key stakeholders in the project, are in disagreement over a requirement for the type of software to be installed on the server your solution calls for. What must happen in this instance before formal approval can be offered?

Options

  • AThe conflict will need to be resolved through research, resolution, or through a third-party
  • BGary and Janet will need to determine who has seniority in the company to determine which
  • CThe conflict will need to be removed from the solution scope until Gary and Janet come to a
  • DThe business analyst will need to make a decision on which requirement is most appropriate.

How the community answered

(38 responses)
  • A
    79% (30)
  • B
    5% (2)
  • C
    13% (5)
  • D
    3% (1)

Why each option

When key stakeholders disagree on a requirement, the conflict must be fully resolved before formal approval can be granted, as unresolved conflicts invalidate the approval process.

AThe conflict will need to be resolved through research, resolution, or through a third-partyCorrect

Formal approval of requirements demands consensus or resolution among stakeholders, so any active conflict must be addressed first through research into the issue, direct negotiation between parties, or facilitation by a neutral third party. Approving requirements while a known conflict exists would result in an unstable requirements baseline that could cause project failures later. The business analyst's role includes facilitating this resolution process to reach a valid, agreed-upon approval.

BGary and Janet will need to determine who has seniority in the company to determine which

Resolving conflicts based on organizational seniority is not a recognized or appropriate business analysis conflict resolution technique, as it ignores the technical and business merits of each stakeholder's position.

CThe conflict will need to be removed from the solution scope until Gary and Janet come to a

Removing the conflicting requirement from scope does not resolve the underlying disagreement and may leave a critical business need unaddressed, which is not an acceptable resolution strategy.

DThe business analyst will need to make a decision on which requirement is most appropriate.

The business analyst is a facilitator and does not have the authority to unilaterally decide which stakeholder requirement to accept, as this decision belongs to the stakeholders and project governance.

Concept tested: Stakeholder conflict resolution before requirements approval

Source: https://www.iiba.org/standards-and-resources/babok/

Topics

#conflict resolution#requirements approval#stakeholder disagreement#requirements validation

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