An important project stakeholder has low risk tolerance. Which type of communication should a project manager use to provide this stakeholder with a difficult update?

The correct answer is B. Face-to-face meeting. A face-to-face meeting is the best choice when delivering difficult information to a stakeholder who has low risk tolerance. Face-to-face communication is the richest communication channel - it allows the project manager to read nonverbal cues, respond to emotional reactions…

Project Management Fundamentals and Core Concepts

Question

An important project stakeholder has low risk tolerance. Which type of communication should a project manager use to provide this stakeholder with a difficult update?

Options

AInformal conversation
BFace-to-face meeting
CShort email update
DWritten report

How the community answered

(30 responses)

A
17% (5)
B
70% (21)
C
3% (1)
D
10% (3)

Explanation

A face-to-face meeting is the best choice when delivering difficult information to a stakeholder who has low risk tolerance. Face-to-face communication is the richest communication channel - it allows the project manager to read nonverbal cues, respond to emotional reactions immediately, clarify misunderstandings in real time, and demonstrate transparency and respect. Written communication (email, report) lacks this immediacy and can feel impersonal or alarming when the topic is sensitive, which is especially problematic for risk-averse stakeholders.

Topics

#Stakeholder Communication#Communication Methods#Stakeholder Management#Risk Tolerance

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