CAPM · Question #440
What is the most important skill that project managers should possess to lead stakeholders throughout a project?
The correct answer is D. Trust-building. According to PMI guidance, trust-building is the foundational skill for stakeholder leadership because all other interpersonal skills-communication, negotiation, problem-solving-become significantly more effective when stakeholders trust the project manager. Without trust…
Question
Options
- ACommunication
- BProblem-solving
- CNegotiating
- DTrust-building
How the community answered
(17 responses)- A6% (1)
- B6% (1)
- D88% (15)
Explanation
According to PMI guidance, trust-building is the foundational skill for stakeholder leadership because all other interpersonal skills-communication, negotiation, problem-solving-become significantly more effective when stakeholders trust the project manager. Without trust, stakeholders are more likely to withhold information, resist decisions, or disengage. Communication (A) is essential but is an instrument through which trust is established and maintained, not the root capability. Problem-solving (B) and negotiating (C) are important situational skills, but neither creates the sustained relationship quality that trust does. PMI specifically identifies trust as the most critical element in the PM's sphere of influence with stakeholders.
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