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CAPM · Question #254

A project manager can choose from several techniques to resolve conflicts between team members. Which technique can result in a win-win situation?

The correct answer is A. Collaborate/Problem Solve. Collaborate/Problem Solve is the conflict resolution technique that results in a win-win outcome. It involves all parties openly discussing the disagreement, examining multiple perspectives, and working together to find the best solution that satisfies everyone's needs…

Project Management Fundamentals and Core Concepts

Question

A project manager can choose from several techniques to resolve conflicts between team members. Which technique can result in a win-win situation?

Options

  • ACollaborate/Problem Solve
  • BCompromise/Reconcile
  • CSmooth/ Accommodate
  • DWithdraw/Avoid

How the community answered

(41 responses)
  • A
    93% (38)
  • B
    5% (2)
  • D
    2% (1)

Explanation

Collaborate/Problem Solve is the conflict resolution technique that results in a win-win outcome. It involves all parties openly discussing the disagreement, examining multiple perspectives, and working together to find the best solution that satisfies everyone's needs. Compromise/Reconcile (B) is a lose-lose or partial win for both parties - each side gives something up. Smooth/Accommodate (C) is a lose-win - one party gives in to keep the peace, but the conflict is not truly resolved. Withdraw/Avoid (D) is a lose-lose - the conflict is postponed and nothing is resolved.

Topics

#Conflict Resolution#Team Management#Collaboration#Problem Solving

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