CAPM · Question #254
A project manager can choose from several techniques to resolve conflicts between team members. Which technique can result in a win-win situation?
The correct answer is A. Collaborate/Problem Solve. Collaborate/Problem Solve is the conflict resolution technique that results in a win-win outcome. It involves all parties openly discussing the disagreement, examining multiple perspectives, and working together to find the best solution that satisfies everyone's needs…
Question
Options
- ACollaborate/Problem Solve
- BCompromise/Reconcile
- CSmooth/ Accommodate
- DWithdraw/Avoid
How the community answered
(41 responses)- A93% (38)
- B5% (2)
- D2% (1)
Explanation
Collaborate/Problem Solve is the conflict resolution technique that results in a win-win outcome. It involves all parties openly discussing the disagreement, examining multiple perspectives, and working together to find the best solution that satisfies everyone's needs. Compromise/Reconcile (B) is a lose-lose or partial win for both parties - each side gives something up. Smooth/Accommodate (C) is a lose-win - one party gives in to keep the peace, but the conflict is not truly resolved. Withdraw/Avoid (D) is a lose-lose - the conflict is postponed and nothing is resolved.
Topics
Community Discussion
No community discussion yet for this question.