Which one of the following is the correct Link Type to select when creating a module that opens the Record Producer for a user rather than the ServiceNow form?

The correct answer is B. URL (from Arguments). To create a module that opens a Record Producer instead of a standard ServiceNow form, you use the Link Type 'URL (from Arguments)' and supply the direct URL to the Record Producer catalog item (e.g., com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=<sys_id>). This allows

Submitted by carter_n· Apr 18, 2026Application User Interface

Question

Options

AHTML (from Arguments)
BURL (from Arguments)
CContent Page
DScript (from Arguments)

How the community answered

(18 responses)

B
94% (17)
D
6% (1)

Explanation

To create a module that opens a Record Producer instead of a standard ServiceNow form, you use the Link Type 'URL (from Arguments)' and supply the direct URL to the Record Producer catalog item (e.g., com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=<sys_id>). This allows the module to navigate directly to the Record Producer's page. 'HTML (from Arguments)' is used to render inline HTML content, 'Content Page' opens a CMS/Service Portal content page, and 'Script (from Arguments)' executes a JavaScript snippet - none of these are designed for pointing directly to a Record Producer.

Topics

#ServiceNow Modules#Record Producers#UI Configuration#Link Types

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