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ServiceNow

CAD · Question #126

Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and their relationships?

The correct answer is C. Dependency View. Dependency View provides a graphical and interactive visualization of configuration items (CIs) and their relationships within the CMDB.

Submitted by dimitri_ru· Apr 18, 2026Application User Interface

Question

Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and their relationships?

Options

  • AClass Map
  • BFlow Design
  • CDependency View
  • DBusiness Service Map

How the community answered

(28 responses)
  • A
    4% (1)
  • C
    89% (25)
  • D
    7% (2)

Why each option

Dependency View provides a graphical and interactive visualization of configuration items (CIs) and their relationships within the CMDB.

AClass Map

Class Map is not a standard ServiceNow utility for visualizing CI relationships; it may refer to a custom concept or be a distracter.

BFlow Design

Flow Designer is used for building automated workflows and integrations, not for visualizing CI relationships.

CDependency ViewCorrect

Dependency View offers an intuitive graphical interface that displays configuration items and their relationships in a hierarchical and interactive map, helping users understand the impact of changes and service dependencies.

DBusiness Service Map

Business Service Map is specifically designed to visualize the CIs and relationships contributing to a business service, but 'Dependency View' is the general utility for viewing *any* CI relationships.

Concept tested: CMDB CI Dependency View

Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/configuration-management/concept/dependency-views.html

Topics

#CMDB#Dependency View#CI Visualization#Relationships

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