CAD Question #115: Real Exam Question with Answer & Explanation

Question

You are looking at a list of Active Incidents. You want to exclude Incidents with the state of Resolved. How might you do that?

Options

• AOn State column title, right-click select Filter Out > Resolved
• BOn the list of records, locate and right-click on the Resolved value, select Exclude
• CClick Funnel icon, click AND. Select Resolved. Is Not, State, click Run
• DOn the list of records, locate and right-click on the Resolved value, select Filter Out
• EOn Search, select State, type not Resolved, press enter

Explanation

To exclude incidents with a specific state like 'Resolved' from a list, you can right-click on a record displaying that 'Resolved' value and select 'Filter Out' from the context menu. This action dynamically updates the list filter to exclude records with that particular value.

Common mistakes.

• A. 'Filter Out' is typically selected from a right-click on the value itself, not the column title, to exclude that specific value.
• B. The option is 'Filter Out,' not 'Exclude' for this specific action.
• C. While this describes building a filter condition, it's a more manual and less direct way than using the right-click context menu for quick exclusion of a specific value.
• E. The search bar typically performs keyword searches or more complex query syntax; 'type not Resolved' is not the standard way to apply a filter condition on a specific column using the quick search.

Concept tested. List filtering excluding values

Reference. https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/navigation/concept/c_RefineAList.html#t_ExcludeAFilterCondition

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