CAD · Question #115
You are looking at a list of Active Incidents. You want to exclude Incidents with the state of Resolved. How might you do that?
The correct answer is D. On the list of records, locate and right-click on the Resolved value, select Filter Out. To exclude incidents with a specific state like 'Resolved' from a list, you can right-click on a record displaying that 'Resolved' value and select 'Filter Out' from the context menu. This action dynamically updates the list filter to exclude records with that particular value.
Question
You are looking at a list of Active Incidents. You want to exclude Incidents with the state of Resolved. How might you do that?
Options
- AOn State column title, right-click select Filter Out > Resolved
- BOn the list of records, locate and right-click on the Resolved value, select Exclude
- CClick Funnel icon, click AND. Select Resolved. Is Not, State, click Run
- DOn the list of records, locate and right-click on the Resolved value, select Filter Out
- EOn Search, select State, type not Resolved, press enter
How the community answered
(44 responses)- A5% (2)
- D93% (41)
- E2% (1)
Why each option
To exclude incidents with a specific state like 'Resolved' from a list, you can right-click on a record displaying that 'Resolved' value and select 'Filter Out' from the context menu. This action dynamically updates the list filter to exclude records with that particular value.
'Filter Out' is typically selected from a right-click on the value itself, not the column title, to exclude that specific value.
The option is 'Filter Out,' not 'Exclude' for this specific action.
While this describes building a filter condition, it's a more manual and less direct way than using the right-click context menu for quick exclusion of a specific value.
In a ServiceNow list, right-clicking on a specific field value (e.g., 'Resolved' in the State column) presents a context menu, and 'Filter Out' is the precise option used to dynamically exclude all records with that specific value from the current list view.
The search bar typically performs keyword searches or more complex query syntax; 'type not Resolved' is not the standard way to apply a filter condition on a specific column using the quick search.
Concept tested: List filtering excluding values
Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/navigation/concept/c_RefineAList.html#t_ExcludeAFilterCondition
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