The dunning run is made up of three main steps that happen in a particular sequence. What is the correct sequence of steps? Please choose the correct answer.

Question

Options

• AAccount selection
• BItem selection
• CAccount selection
• DItem selection

• C
  95% (19)
• D
  5% (1)

Explanation

Option C is correct because in a dunning run, Account Selection must come first - the system identifies which customer or vendor accounts meet the criteria for dunning before it can proceed to examine individual open items. The three steps follow a logical funnel: Account Selection → Item Selection → Dunning Notice Creation/Print, moving from broad (which accounts?) to specific (which items?) to action (generate notices).

Options A and B are distractors representing incorrect sequences - placing Item Selection before Account Selection reverses the logic, since you cannot evaluate individual line items without first identifying which accounts are in scope. Similarly, option D mirrors B and would have the system try to filter items from an undefined pool of accounts, which is procedurally invalid.

Memory tip: Think of dunning like a funnel - you always start wide (Accounts) then go narrow (Items) then take action (Notices). The acronym A-I-N (Account → Item → Notice) can help you recall the sequence under exam pressure.

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