C_TCRM20_72 Exam Questions

A business scenario requires you to create a new customer-specific transaction type for quotations. Which of the following are possible subsequent tasks after you create this trans...

Account classification can be used to classify your accounts according to any criteria you choose. Which of the following statements is correct?

Which configuration object can be shared between a CRM business transaction and a billing type in SAP CRM?

A customer plans to implement CRM Field Applications. Which of the following functions and features are available on the customer's laptop without connecting to the back-end system...

You have maintained authorization roles (PFCG roles). To which objects can you assign these roles?(Choose two)

Within partner processing for transactions in SAP CRM, how do you make certain partner functions mandatory?

There are several ways to adapt a CRM WebClient UI application. Which of the following tasks can you perform using the UI Configuration Tool?

Which of the following tools allow you to change field labels on an SAP CRM WebClient UI view?(Choose two)

Through a marketing campaign call list, an agent made a call to a prospect, who expressed interest. Which transaction types can the agent use to capture the prospect's interest?(Ch...

Which application can be integrated with SAP CRM to ensure that sales order items are delivered on time?(Choose two)

In a marketing training you explain the functions to create segmentation models, segments and target groups. Which key point should the users remember?

Where in Customizing do you assign access sequences for the partner functions?

What is the purpose of condition maintenance groups in CRM pricing?

Which of the following describes the business object of a transaction?

There are several Interaction Center (IC) functions that help agents to work effectively within the IC application. Which of the following features are related to agent guidance?(C...

Your company runs SAP ERP and SAP CRM but does not utilize the SAP NetWeaver Portal or any other portal product. What would you do if a SAP CRM user required access to the SAP ERP...

Which of the following statements concerning pricing in SAP CRM business transactions is true?

You want to download existing SAP ERP customers to SAP CRM. Which Customizing steps must you perform?

A brand owner works together with some partners to position new products in the market. They implement partner channel management. Which functions can they now use?(Choose three)

Which of the following SAP software components can be integrated with SAP CRM to allow you to compile and synchronize all the relevant data used to monitor and measure the success...

What do you have to do to execute a marketing campaign?(Choose two)

Which tasks can you accomplish using the design layer?(Choose two)

Your customer wants the invoicing of SAP CRM sales orders to be performed by CRM Billing. Where do you determine that billing takes place in SAP CRM and not in SAP ERP?

Which of the following are examples of business transactions in SAP CRM?(Choose three)

What are Customizing characteristics for a new transaction type?(Choose two)

Which of the following are possible influencing factors used in Customizing for item category determination?(Choose three)

Which of the following can you search for in an SAP CRM B2B Web shop?(Choose three)

Business partners created in SAP CRM are not transferred to SAP ERP. What do you need to do to resolve this CRM-Middleware-related problem?(Choose three)

What is the function of business partner roles?

Which of the following object types can you define in the CRM Middleware administration console?(Choose three)

Which assignments do you have to make in Customizing when setting up the condition technique for pricing?(Choose three)

Which of the following components of SAP Solution Manager support the implementation phase of an SAP CRM project?(Choose two)

Which Customizing settings are required to bill an SAP CRM sales order?(Choose two)

You can define the replication of data from the SAP CRM server to other systems. Where is the corresponding replication model created?

Which of the following functions related to SAP CRM processes are only available in SAP ERP?(Choose two)

You want to be notified when BDoc messages are not executed properly. What would you configure?

SAP ERP material master data can be loaded into SAP CRM product master data using CRM Middleware. What Customizing is required before this can take place?

Which of the statements below is true for call lists?

Which of the following form part of the three step billing process in SAP CRM?(Choose three)

Which of the following are part of a typical SAP CRM service process?(Choose two)

You can implement extended UI enhancements by using the component enhancement concept. Which of the following aspects is part of this concept?(Choose three)