SAP
C_TCRM20_72 · Question #71
There are several Interaction Center (IC) functions that help agents to work effectively within the IC application. Which of the following features are related to agent guidance?(Choose two)
The correct answer is C. Interactive scripting D. Intent-driven interaction. See the full explanation below for the reasoning.
Question
There are several Interaction Center (IC) functions that help agents to work effectively within the IC application. Which of the following features are related to agent guidance?(Choose two)
Options
- AKnowledge article routing
- BService-level workflows
- CInteractive scripting
- DIntent-driven interaction
How the community answered
(48 responses)- A10% (5)
- B19% (9)
- C71% (34)
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