C_TCRM20_72 Exam Questions

Sales representatives using the CRM WebClient UI complain that the navigation bar has recently changed. Links they used in the past are no longer available. You have to investigate...

Which of the following are key capabilities of the SAP CRM application?(Choose three)

Which of the following are functions of the CRM Web Channel scenario?(Choose two)

Which of the following are possible sources in access sequences used in partner determination?(Choose two)

Which actions can you perform using the UI Component Workbench?(Choose two)

What tasks does an Interaction Center agent typically perform?(Choose three)

Which Customizing object is not freely definable in partner determination?

When replicating business partners from SAP CRM to SAP ERP, what information in the business partner record determines the account groups that are assigned to a customer master?

You have to configure the replication of business objects from SAP ERP to SAP CRM. Which of the following are relevant process steps?(Choose two)

Which tools are used to configure the SAP CRM WebClient UI?(Choose three)

Which of the following elements are contained in product master set types?

What can you do in the SAP CRM Web Channel?(Choose two)

Which of the following statements regarding marketing attributes are correct?

Which profile is required in a business role to work with the Central Sharing Tool?

Starting with a quotation document, you want to create a follow-up sales order document. Which of the following can you use to influence the copying control for business transactio...

Which functions are available when you use the Opportunity of Type "sales methodology" in the standard SAP CRM system?(Choose two)

Which of the following are controlled directly by a business role?(Choose three)

What is a pricing procedure in a business transaction used for?

Which assignments do you need to make in Customizing when setting up organizational data determination in business transactions?(Choose two)

Which of the following are standard CRM Web Channel scenarios?(Choose two)

What does partner processing within SAP CRM determine?(Choose three)

In CRM Field Applications, which object is used to set up the sites and to influence the data distribution logic from a business perspective?

In Account Management in SAP CRM, number assignment is determined by which of the following objects during account creation?

Which of the following can you create using the Application Enhancement Tool?(Choose two)

Which of the following objects can be directly assigned to a navigation bar profile?(Choose two)

Which of the following processes are included in SAP CRM? (Choose three)

You want to create a product promotion to be used in the Interaction Center or in the Web shop, and want to offer accessories for the new product. Where do you maintain accessories...

You are responsible for the initial data load from SAP ERP to SAP CRM. Which categories of data do you have to consider?(Choose three)

For marketing purposes, your customer plans to create target groups based on attributes hobbies, region, and sales volume. Which data sources do you suggest to your customer for se...

You are responsible for data loads of business objects, such as business partners and sales orders, from SAP ERP to SAP CRM. Where do you apply filters to reduce the data load?

You have decided to utilize the product master concepts to capture some new characteristics by using a new product hierarchy. Which of the following are steps to enhance a product...

For what purpose would you use account hierarchies?(Choose two)

When setting up data transfer of Customizing objects from SAP ERP to SAP CRM, what do you need to consider?

Which of the following areas in SAP CRM focuses on an indirect sales process?

What is the common way to define multiple organizational structures in SAP CRM?

Where is data replicated when you use CRM Middleware?

Which of the following statements best describes the structure of adapter objects in Customizing?

Which of the following tasks are performed by users assigned to the standard Interaction Center Manager business role?(Choose three)

Which of the following describes an accurate SAP CRM user interface strategy?(Choose three)

You want to define when an action should be processed, for example, 'immediate', 'when saving', or 'using selection report'. Which of the following can you use?

Which of the following are key elements of a service contract within SAP CRM?(Choose three)

You need to specify which units are responsible for creating billing documents in your organization. How can you achieve this?

You want to assign a key account manager to a customer. How can you do this in the standard SAP CRM system?

The sales manager at your company needs a tool that can provide statistics for the number of activities completed in certain categories by the sales manager's department this month...

How can an SAP end user with the role "Sales Professional" generate a report of all the activities with the status "open"?(Choose two)

Which of the following is used to model complex objects for your customers within SAP CRM Service?

What is the advantage of the SAP enhancement package concept?

You want to gather information from your customers. Which option within SAP CRM supports this requirement?

You are setting up actions triggering follow-up processes. Which of the following process types can you select within the action definition?(Choose three)

Which assignment in Customizing allows you to restrict users from creating personalized layouts of overview pages or tables in SAP CRM UI?