While browsing through sales orders, a user sees gaps in the document records. What might have caused this? There are 2 correct answers to this question.

Question

Options

• AHeader and row owner is selected for data ownership and the user only has a relationship with the
• BThe user does not have data ownership permission to the documents.
• CHeader owner is selected for data ownership and the user only has a relationship with the row
• DThe documents were flagged in data ownership as No Restriction.

• A
  18% (7)
• B
  73% (29)
• D
  10% (4)

Explanation

Gaps in document records occur when data ownership settings restrict a user's visibility to only documents they "own" or have a relationship with. Option B is correct because if the user lacks the necessary data ownership permission for specific documents, those records are simply hidden from their view, creating numbered gaps in the sequence. Option C is correct because when only the Header Owner is set as the ownership criterion, a user who is linked only to the row-level owner - not the header owner - fails to meet that criterion and cannot see the document.

Option A is incorrect because when both Header and Row Owner are configured, the system typically applies OR logic, meaning a relationship with either the header or row owner grants visibility - so a user with at least one relationship would still see the document. Option D is incorrect because "No Restriction" is the opposite of the problem: it removes ownership filtering entirely, making documents visible to all users, which would eliminate gaps rather than cause them.

Memory tip: Think of it as a keyhole - the data ownership setting defines which keyhole exists (header, row, or both), and the user's relationship is the key. If the keyhole requires a header key but you only have a row key (Option C), or you have no key at all (Option B), the document stays locked and invisible, creating a gap.

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