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C_TB1200_10 · Question #60
C_TB1200_10 Question #60: Real Exam Question with Answer & Explanation
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Question
A service representative creates a service call at midnight for a customer with a contract The contract's service level agreement specifies a resolution time of 8 hours The service call shows a resolution deadline of noon. Why is the deadline further out than 8 hours?
Options
- AThe equipment card contains a different resolution time.
- BThe time period for resolution begins once a technician is assigned.
- CResolution time calculation is affected by the hours of coverage listed in the contract.
- DThe response time from the contract is added to the resolution time.
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