C_TB1200_10 · Question #74
A company wants to track the performance of the caterers who they use for special events. They use a service contract with each caterer for the delivery of food at these events Each caterer is set…
The correct answer is B. Service contract. Option B is correct because the service contract is the document that captures the ongoing service relationship between the company and each caterer - it's the appropriate place to record event-specific performance metrics like freshness, presentation, and quality, since each…
Question
A company wants to track the performance of the caterers who they use for special events. They use a service contract with each caterer for the delivery of food at these events Each caterer is set up as a vendor and one item master is used for the service An invoice is used to pay for each event. After each event they want to record the freshness, presentation, and quality and provide a report on each event in the purchasing manager's dashboard. You have decided to add a user- defined field for each metric. Where would you add the user-defined fields?
Options
- AVendor master data
- BService contract
- CA/P invoice
- DItem master data
How the community answered
(51 responses)- A10% (5)
- B71% (36)
- C16% (8)
- D4% (2)
Explanation
Option B is correct because the service contract is the document that captures the ongoing service relationship between the company and each caterer - it's the appropriate place to record event-specific performance metrics like freshness, presentation, and quality, since each caterer has their own contract governing their service delivery.
Option A (Vendor master) is wrong because vendor master data stores general supplier information (address, payment terms, contact details) that applies globally to the vendor, not to individual event performances.
Option C (A/P Invoice) is wrong because invoices are financial documents used to record and process payment - they are not designed to hold service quality evaluations.
Option D (Item master) is wrong because the item master describes the product or service being purchased (its definition, unit of measure, pricing), not how well a specific vendor delivered it at a specific event.
Memory tip: Think "contract = commitment + consequences." The service contract is where the vendor commits to delivering a service, so it's the natural home for evaluating how well they met that commitment - making it the right place for performance-tracking user-defined fields.
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