IBM
C4030-670 · Question #7
A new customer is still unsure about the recent decision they made to go with IBM. The customer did not have many issues with previous suppliers and knew exactly when and where to go for a service…
The correct answer is A. Create and present a customer Support planto the customer. See the full explanation below for the reasoning.
Question
A new customer is still unsure about the recent decision they made to go with IBM. The customer did not have many issues with previous suppliers and knew exactly when and where to go for a service or support issue. Which of the following should the xSeries Sales Specialist do early in the implementation cycle to address the customer's uncertainty?
Options
- ACreate and present a customer Support planto the customer
- BMake sure the customer is aware of IBM's electronic customer support options.
- CProvide a home phone number in the event they need someone immediately for a hardware or
- DProvide the appropriate IBM support phone number in the event they need assistance with a
How the community answered
(36 responses)- A81% (29)
- B11% (4)
- C6% (2)
- D3% (1)
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