IBM

C2010-505 · Question #143

Which Service Level Agreement (SLA) option can be set at the Organization level in IBM SmartCloud Control Desk V7.5.1?

The correct answer is A. Allow application of multiple SLAs. See the full explanation below for the reasoning.

Question

Which Service Level Agreement (SLA) option can be set at the Organization level in IBM SmartCloud Control Desk V7.5.1?

Options

AAllow application of multiple SLAs
BAllow SLAs to be used in multiple sites
CApply multiple SLAs based on ticket priority
DUse calendar for calculating escalation notifications

How the community answered

(20 responses)

A
70% (14)
B
10% (2)
C
5% (1)
D
15% (3)

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