Which method is used to request assistance from IBM Tivoli Support for an end customer with support maintenance?

Question

Options

• ASupport Provider should ask the end customer to call IBM support and create a PMR using the
• BSupport Provider should open a PMR in ESR/SR using the clients ICN.
• CSupport Provider must e-mail IBM support and ask to have a PMR created.
• DSupport Provider should call IBM support and create a PMR using the Support Providers ICN.

• A
  13% (4)
• B
  77% (24)
• C
  6% (2)
• D
  3% (1)

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