IBM
C2010-023 · Question #44
Which two pieces of information must the Level 2 support provider include when opening a PMR with IBM Tivoli Support? (Choose two.)
The correct answer is C. relevant product configuration files E. log files from when the issue occurred. See the full explanation below for the reasoning.
Question
Which two pieces of information must the Level 2 support provider include when opening a PMR with IBM Tivoli Support? (Choose two.)
Options
- Aproduct license file
- Bsystem shadow password file
- Crelevant product configuration files
- Dproduct entitlement contact number
- Elog files from when the issue occurred
How the community answered
(50 responses)- A4% (2)
- B16% (8)
- C74% (37)
- D6% (3)
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