IBM
C2010-023 · Question #30
What three actions does ESR/SR allow a Support Provider to perform? (Choose three.)
The correct answer is A. to view closed PMRs online D. to view all open PMRs for their End Users F. to describe the end user's software problem and environment in their own words. See the full explanation below for the reasoning.
Question
What three actions does ESR/SR allow a Support Provider to perform? (Choose three.)
Options
- Ato view closed PMRs online
- Bto transfer ownership to IBM
- Cto speak directly with IBM Level 2
- Dto view all open PMRs for their End Users
- Eto review their end user's entitlement online
- Fto describe the end user's software problem and environment in their own words
How the community answered
(46 responses)- A76% (35)
- B4% (2)
- C13% (6)
- E7% (3)
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