IBM
C2010-023 · Question #14
During the Problem Determination analysis, which two types of information are imperative to collect in order to verify the problem? (Choose two.)
The correct answer is A. end users log / error message history B. verify the program version and operating system. See the full explanation below for the reasoning.
Question
During the Problem Determination analysis, which two types of information are imperative to collect in order to verify the problem? (Choose two.)
Options
- Aend users log / error message history
- Bverify the program version and operating system
- Cend users contact information for troubleshooting
- Dend users time and effort spent on resolving issue
- Ereview of other customers who have experienced similar situations
How the community answered
(36 responses)- A78% (28)
- C3% (1)
- D14% (5)
- E6% (2)
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