Which activity belongs to Operational supplier management?

Question

Options

• Ainstalling a software package on a workstation
• Bimproving the performance of application software
• Cdetermining how quickly alternative workspaces should be available in case of a calamity

• A
  15% (5)
• B
  6% (2)
• C
  79% (27)

Explanation

Operational supplier management focuses on managing contracts and relationships with external suppliers to ensure service continuity and meet business requirements - including negotiating terms around disaster recovery and business continuity arrangements. Option C fits because defining how quickly a supplier must provide alternative workspaces after a calamity is a contractual/SLA obligation negotiated with an external supplier, making it a supplier management concern.

Option A (installing software) is a routine request fulfillment or operational IT task performed internally - no supplier relationship is being managed. Option B (improving application performance) falls under application management or continual improvement, which is an internal process focused on the software itself, not on governing an external supplier.

Memory tip: Think of Operational supplier management as anything involving "what a supplier must do for you" - especially around availability, continuity, and contract performance. If the activity involves managing an obligation from an external party (e.g., "you must provide X within Y time"), it's supplier management. If it's something your own team does to hardware or software, it belongs elsewhere.

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