Two reports that have been produced in the nightly batch processing have been damaged during printing. This has been noticed by Operational supplier management. In which process will the end users…

Question

Options

• ABusiness data management
• BEnd user support
• COperational supplier management

• A
  19% (10)
• B
  72% (38)
• C
  9% (5)

Explanation

End user support is the designated process for communicating service disruptions to end users. When a problem is detected - such as damaged batch reports - it is End user support's responsibility to notify the affected users, keeping them informed about the issue and any expected resolution.

Option A (Business data management) is wrong because this process focuses on the quality, integrity, and availability of business data, not on communicating incidents to users.

Option C (Operational supplier management) is a distractor because, while it detected the problem in this scenario, its role is to manage relationships with IT suppliers - not to serve as the communication channel to end users.

Memory tip: Think of "End user support" as the messenger process - whenever end users need to be told something (good news or bad news), this is the process that delivers it. Operational supplier management finds the problem; End user support tells the people affected.

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