What is not an activity of the process Contract management?

Question

Options

• Amaking agreements with IT service providers regarding time, costs, capacity and content of the
• Bchoosing whether to outsource certain kinds of services
• Cagreeing the method of communication between customer and IT service provider

• A
  9% (3)
• B
  71% (24)
• C
  21% (7)

Explanation

Option B is correct because deciding whether to outsource a service is a strategic sourcing decision made before Contract Management begins - it belongs to IT Strategy or Supplier Strategy, not to the day-to-day management of contracts.

Option A is wrong because negotiating and agreeing on time, costs, capacity, and service content with IT providers is a core Contract Management activity - it defines the terms of the contract itself.

Option C is wrong because establishing communication protocols between the customer and provider is part of managing the contractual relationship, ensuring both parties interact effectively within the agreement.

Memory tip: Think of Contract Management as everything after the outsourcing decision is made. If the activity could appear in a contract document or govern an existing supplier relationship, it belongs in Contract Management. "Should we outsource?" is a board-level strategy question - not a contract clause.

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