BCS-ISEB
BH0-001 · Question #77
Which of the following would NOT be a performance measurement for the Service Level Management function?
The correct answer is D. How many services are included within the CMDB? See the full explanation below for the reasoning.
Question
Which of the following would NOT be a performance measurement for the Service Level Management function?
Options
- AWhat percentage of services are covered by SLAs?
- BAre service review meetings held on time and correctly minuted?
- CAre customer perceptions of service improving?
- DHow many services are included within the CMDB?
How the community answered
(41 responses)- A2% (1)
- B12% (5)
- C7% (3)
- D78% (32)
Community Discussion
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