BCS-ISEB
BH0-001 · Question #76
For an organisation implementing the ITIL IT Service Management processes which of the following statements is most accurate?
The correct answer is C. The full benefits will only be realised if the business requirements are first ascertained and then. See the full explanation below for the reasoning.
Question
For an organisation implementing the ITIL IT Service Management processes which of the following statements is most accurate?
Options
- AThe full benefits will only be realised if all IT staff are fully qualified in IT Service Management.
- BThe full benefits will only be realised if Incident & Problem Management processes are
- CThe full benefits will only be realised if the business requirements are first ascertained and then
- DThe full benefits will only be realised if regular reviews are undertaken with customers.
How the community answered
(30 responses)- A3% (1)
- B7% (2)
- C77% (23)
- D13% (4)
Community Discussion
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