BCS-ISEB

BH0-001 · Question #27

For which of the following activities is the Service Desk NOT responsible?

The correct answer is D. Root cause identification. See the full explanation below for the reasoning.

Question

For which of the following activities is the Service Desk NOT responsible?

Options

AEscalation
BCategorisation and prioritisation
CImpact analysis
DRoot cause identification

How the community answered

(34 responses)

A
3% (1)
B
15% (5)
C
6% (2)
D
76% (26)

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Full BH0-001 Practice