ASSOCIATE-GOOGLE-WORKSPACE-ADMINISTRATOR · Question #18
A new user at your organization is unable to access Google Meet. You have verified that the user's account is active and the correct licenses are assigned. You need to resolve the access issue. What…
The correct answer is D. Verify that Meet is enabled as a service for the user's account in the Admin console. In Google Workspace, each service (Gmail, Meet, Drive, etc.) must be explicitly enabled for a user's OU or at the individual user level in the Admin console. A valid license grants entitlement but the service still needs to be turned on. For a new user, the most likely…
Question
A new user at your organization is unable to access Google Meet. You have verified that the user's account is active and the correct licenses are assigned. You need to resolve the access issue. What should you do?
Options
- ACheck the user's browser settings to ensure that Meet is not blocked.
- BInstruct the user to clear their browser's cache and cookies.
- CRestart the user's computer to refresh their network connection.
- DVerify that Meet is enabled as a service for the user's account in the Admin console.
How the community answered
(52 responses)- A4% (2)
- B15% (8)
- C8% (4)
- D73% (38)
Explanation
In Google Workspace, each service (Gmail, Meet, Drive, etc.) must be explicitly enabled for a user's OU or at the individual user level in the Admin console. A valid license grants entitlement but the service still needs to be turned on. For a new user, the most likely admin-side root cause is that Meet is disabled for their OU. Options A, B, and C are client-side troubleshooting steps that are appropriate for intermittent issues, but they should not be the first actions when the account and licensing have already been verified-the Admin console service state is the authoritative control point.
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