ASSOCIATE-GOOGLE-WORKSPACE-ADMINISTRATOR · Question #19
During a recent Google Meet video conference, several employees reported that they could not hear the presenters. The presenters confirmed that their laptops' microphones were working. The affected…
The correct answer is A. Verify that the audio drivers on the affected laptops are up-to-date and functioning correctly. Since the presenters' microphones are working, the issue likely lies with the affected employees' laptops. The first step in diagnosing the problem is to verify that the audio drivers on the affected laptops are up-to-date and functioning correctly. Outdated or malfunctioning…
Question
During a recent Google Meet video conference, several employees reported that they could not hear the presenters. The presenters confirmed that their laptops' microphones were working. The affected employees were all using company-issued laptops. You need to quickly diagnose the source of the issue. What should you do first?
Options
- AVerify that the audio drivers on the affected laptops are up-to-date and functioning correctly.
- BCheck the Admin console to determine whether there are recent Meet-related notifications or
- CCheck if Context-Aware access rules were set to prevent Meet access from the user's network
- DUse the Meet quality tool for each affected user to analyze their microphone settings and
How the community answered
(29 responses)- A72% (21)
- B7% (2)
- C3% (1)
- D17% (5)
Explanation
Since the presenters' microphones are working, the issue likely lies with the affected employees' laptops. The first step in diagnosing the problem is to verify that the audio drivers on the affected laptops are up-to-date and functioning correctly. Outdated or malfunctioning audio drivers can cause issues with hearing sound during video conferences. Once the drivers are confirmed to be functional, further troubleshooting steps can be taken if necessary.
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