Salesforce
AP-226 · Question #62
AP-226 Question #62: Real Exam Question with Answer & Explanation
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Question
Validating chatbot functionality involves testing natural language processing (NLP) accuracy. Which tool can help with this?
Options
- AMonitoring chatbot logs and chat transcripts to identify misinterpretations of user queries.
- BUtilizing NLP testing tools like Annotate.io or MonkeyLearn to analyze bot responses and accuracy.
- CConducting user testing sessions with real customers to gather feedback on chatbot interactions
- DAll of the above, providing multi-faceted insights into chatbot NLP performance and user
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