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AI-201 · Question #96
AI-201 Question #96: Real Exam Question with Answer & Explanation
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AI Features for Service (e.g., Einstein Bots, Next Best Action)
Question
Universal Containers (UC) wants to enable its sales reps to explore opportunities that are similar to previously won opportunities by entering the utterance, "Show me other opportunities like this one." How should UC achieve this with Agents?
Options
- AUse the standard Agent action.
- BCreate a custom Agent action calling a flow.
- CCreate a custom Agent action calling an Apex class.
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Topics
#Salesforce AI Agents#Standard Agent Actions#Opportunity Exploration#AI Features