Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls. How should UC meet this requirement?

Question

Options

• AEnable Einstein Conversation Insights, connect a recording provider, assign permission sets, and
• BEnable Einstein Conversation Insights, assign permission sets, define recording managers, and
• CEnable Einstein Conversation Insights, enable sales recording, assign permission sets, and

• A
  90% (35)
• B
  8% (3)
• C
  3% (1)

Explanation

Einstein Conversation Insights (ECI) is the Salesforce feature that analyzes recorded sales calls to surface mentions of products, competitors, custom keywords, and other defined topics. The correct setup sequence is: (1) enable Einstein Conversation Insights in Setup, (2) connect a supported call recording provider (such as Salesforce's native recording or a third-party integration), (3) assign the required ECI permission sets to users, and (4) configure the specific keywords, product names, and competitor names to track. Choice B omits the recording provider connection, which is essential. Choice C refers to 'sales recording' ambiguously and is not the precise configuration path.

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