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AI-201 · Question #312
AI-201 Question #312: Real Exam Question with Answer & Explanation
The correct answer is C: Add fallback and escalation paths. Fallbacks and escalation paths ensure reliability when agents encounter edge cases.
AI Features for Service (e.g., Einstein Bots, Next Best Action)
Question
Which action should an admin take if an Agentforce agent consistently fails on edge cases?
Options
- AIncrease autonomy
- BRemove human oversight
- CAdd fallback and escalation paths
- DDisable logging
Explanation
Fallbacks and escalation paths ensure reliability when agents encounter edge cases.
Topics
#AI agent configuration#Fallback strategies#Escalation paths#Einstein Bots
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