An agent must comply with regional data regulations (e.g., GDPR). Which Salesforce capability MOST directly supports this?

The correct answer is B. Einstein Trust Layer governance controls. The Einstein Trust Layer is Salesforce's built-in AI security and governance architecture. It provides controls specifically designed to address regulatory requirements: data masking before data is sent to LLMs, zero data retention policies with AI providers, audit trails of AI…

AI Features for Service (e.g., Einstein Bots, Next Best Action)

Question

Options

AReports and Dashboards
BEinstein Trust Layer governance controls
CLightning App Builder
DCustom metadata types

How the community answered

(38 responses)

A
8% (3)
B
79% (30)
C
3% (1)
D
11% (4)

Explanation

The Einstein Trust Layer is Salesforce's built-in AI security and governance architecture. It provides controls specifically designed to address regulatory requirements: data masking before data is sent to LLMs, zero data retention policies with AI providers, audit trails of AI interactions, and toxicity filtering. These features directly address GDPR concerns like personal data protection and the right not to have personal data used for model training. Reports and Dashboards (A) provide visibility but no data governance. Lightning App Builder (C) is a UI tool. Custom metadata types (D) store configuration data and have no inherent compliance enforcement capability.

Topics

#Einstein Trust Layer#Data Privacy#AI Governance#GDPR Compliance

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