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AI-201 · Question #302
AI-201 Question #302: Real Exam Question with Answer & Explanation
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AI Features for Service (e.g., Einstein Bots, Next Best Action)
Question
An Agentforce agent occasionally provides responses that reference outdated Case information. What is the MOST effective way to reduce this issue?
Options
- AIncrease prompt temperature
- BRely only on static instructions
- CImprove data grounding using live Salesforce records
- DDisable the Einstein Trust Layer
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Topics
#AI Agent Accuracy#Data Grounding#Einstein for Service#Real-time Data