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AI-201 · Question #261

AI-201 Question #261: Real Exam Question with Answer & Explanation

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AI Features for Service (e.g., Einstein Bots, Next Best Action)

Question

Universal Containers wants to implement a customer verification process where sensitive account information can only be accessed after the customer passes identity verification. The agent must enforce this security rule deterministically without allowing the large language model (LLM) to bypass the verification requirement. What should an Agentforce Specialist recommend as the best solution?

Options

  • AUse context variables to store verification status in the messaging session and configure the
  • BInclude detailed verification instructions in the agent's topic instructions explaining when
  • CCreate a custom variable IsCustomerVerified set by a verification action, then apply a conditional

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Topics

#AI Agent Logic#Identity Verification#Conditional Actions#Security Enforcement
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